Gamified Labs
← Selected work

Client engagement · National Bank of Kuwait

A clear experience.
A lasting design foundation.

For an international bank, visual confidence and clear language belong together. Our contribution to NBK brought website design and copywriting into one considered experience.

Our role
Website design & copywriting
Available evidence
2017 WebAward · Bank Standard of Excellence

01 / The challenge

What needed a useful form?

Help customers understand a broad range of banking services and find their next step. The experience needed to represent the stature of an international bank while making complex information approachable.

02 / Our contribution

What we brought to it.

We shaped the website design and content across desktop and mobile: visual identity, customer journeys, layouts and copy. This case describes that design and content contribution.

03 / The evidence

What you can inspect.

The website work earned the 2017 WebAward for Bank Standard of Excellence. The current portfolio also records the continuing use of the design and much of the original copy. The website image below is the existing portfolio capture, rather than a new measurement of customer behaviour.

National Bank of KuwaitAward-winning design
NBK’s current website, showing its navigation and sustainability feature
NBK’s live website. A design foundation still in use today.
WebAward 2017

An award at launch.
A story still unfolding.

Behind every banking website is someone making a decision that matters. For National Bank of Kuwait, we brought the stature of an international bank together with the clarity its customers need: a confident visual identity, considered journeys and words that make complex services feel approachable.

Design and content had to work as one. We shaped the experience across desktop and mobile, giving the bank’s services room to breathe and its brand a clear, consistent voice. Every layout and line of copy had a job to do: help people understand what was in front of them and find their next step.

The work earned the 2017 WebAward for Bank Standard of Excellence. But the part we’re proudest of is what followed: NBK continues to use our design, with much of our original copy still doing its job. Recognition at launch. Relevance years later.

Build something with staying power

04 / Your next step

Give a complex service a clearer digital experience.

Bring the audience, the services they need to understand and the decisions the website should help them make.

Discuss a website project